Refund policy
Last updated: October 11, 2026
Orders we could not deliver
If supply fails, the full amount goes back to your balance right away. You don't need to ask.
Delivered orders
Once energy reaches the address it is not refunded, even if unused or time is left.
Wrong address
Energy sent to another address cannot be returned. Please check the address before ordering.
Your balance
Your balance does not expire. To withdraw, please contact Support.
Wrong network
Tokens other than USDT (TRC-20), or funds sent on another network, cannot be recovered.